Effective date: November 12, 2026
We respect your privacy and handle personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).
1. Who we are
AMB FURNITURE TRADING (DTI Business Name No. 6613255), Blk 50, Lot 11 Ph 60, Gaya-Gaya, Towerville, 3023 City of San Jose Del Monte, Bulacan, Philippines, is the personal information controller for information you give us. For privacy questions or requests, contact our Data Protection Officer at info.ambfurnituretrading@gmail.com.
2. Information we collect
- Identity and contact details: name, company or school name, position, email address, mobile or landline number.
- Order details: items requested, quotations, purchase orders, sales invoices, delivery receipts and payment records.
- Delivery and site details: delivery or installation address, site measurements, floor plans, and photos you send us of the area or of items.
- Communications: emails, Facebook Messenger and website chat conversations, call notes, complaints and feedback.
- Website account and requests: if you create an account or send a request through our website cart, the name, email, contact number, delivery address, selected items and notes you provide.
- Tax information: TIN and registered name or address when you ask for these to appear on your sales invoice.
We collect this information directly from you or from your authorized representative. We do not collect sensitive personal information (such as health, religion or government ID numbers) unless it is required by law, and we only ask for what we need.
3. How we use it
- Prepare quotations and answer your inquiries.
- Confirm, produce, deliver and install your order.
- Process payments, refunds and payment disputes.
- Issue sales invoices and keep records required by tax and business laws.
- Provide warranty and after-sales service.
- Handle complaints and improve our products and service.
- Send updates about your order. We send promotional messages only if you agree, and you can stop them at any time.
4. Why we are allowed to use it
We process personal information because it is needed to fulfill a contract with you (your quotation and order), to comply with legal obligations (such as BIR invoicing and record-keeping), for our legitimate business interests (such as preventing fraud and improving service), or because you gave your consent (such as for promotional messages).
5. Who we share it with
We do not sell or rent your personal information. We share it only when needed, and only the information required:
- Payment providers: PayMongo and its partner banks and e-wallets, to process your payment or refund.
- Delivery and installation personnel or couriers: your name, contact number and delivery address.
- Suppliers and fabricators: order specifications and, when needed, delivery details. They do not receive your payment information.
- Technology and messaging providers: our website host (Hostinger), Cloudflare, Meta (Facebook Messenger), our website chat provider, and the AI services we use to help answer inquiries. See our Messenger and Website Request Privacy Notice for details.
- Government agencies, courts or regulators: when required by law, such as the Bureau of Internal Revenue.
- Professional advisers: such as our accountant or lawyer, who are bound by confidentiality.
We require anyone who handles personal information for us to protect it and use it only for the purpose we gave it for.
6. Payment information
Online card and e-wallet payments are processed by PayMongo. Your full card number, CVV and e-wallet login details go directly to PayMongo and its partners; we do not see or store them. We only receive payment confirmation details such as the amount, date, payment method, reference number and the last digits of a card. PayMongo’s own privacy policy applies to the information it processes.
7. This website and cookies
This website uses cookies and similar technologies that it needs to work, such as keeping items in your cart, keeping you signed in to your account, running the chat widget, and connecting a website request to Messenger. Our online store also records how you arrived at our website (for example, the referring website or campaign) so we can understand where our customers come from. If we turn on marketing tools for our online store (such as Google or TikTok), they may set their own cookies under their own privacy policies. Our web hosting provider keeps standard server logs (such as IP address, browser type and pages visited) for security.
How website requests, Messenger conversations and our AI assistant handle your information is explained in our Messenger and Website Request Privacy Notice, which forms part of this policy.
8. How long we keep it
We keep personal information only for as long as needed for the purposes above: for the duration of your order and warranty service, and for the period required by tax, accounting and other laws for invoices and business records. After that, we securely delete or anonymize it.
9. How we protect it
We use reasonable organizational, physical and technical measures to protect personal information, such as limiting access to staff who need it, using password-protected accounts and devices, and keeping paper records in secure storage. If a personal data breach occurs that is likely to harm you, we will notify you and the National Privacy Commission as required by law.
10. Your rights
Under the Data Privacy Act, you have the right to:
- be informed about how your personal information is processed;
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- object to processing, or withdraw consent you gave;
- ask us to delete or block information, subject to legal record-keeping requirements;
- receive a copy of your information in a commonly used electronic format (data portability);
- claim damages for harm caused by inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal information; and
- file a complaint with the National Privacy Commission (privacy.gov.ph).
To use any of these rights, email info.ambfurnituretrading@gmail.com. We may ask you to verify your identity before acting on a request, and we will respond within a reasonable time.
11. Minors
Our products and services are intended for adults, businesses and institutions. We do not knowingly collect personal information from children without the consent of a parent or guardian.
12. Changes to this policy
We may update this policy from time to time. The updated version takes effect when posted on this page, with a new effective date.
13. Contact us
Data Protection Officer, AMB FURNITURE TRADING
Blk 50, Lot 11 Ph 60, Gaya-Gaya, Towerville, 3023 City of San Jose Del Monte, Bulacan, Philippines
Email: info.ambfurnituretrading@gmail.com
Phone: 0999 513 2681 · 0965 849 5503