Effective date: November 12, 2026
This policy works together with our Terms and Conditions. It does not limit your rights under the Consumer Act of the Philippines (Republic Act No. 7394). Defective products can always be reported to us.
1. Summary
| Situation | Report within | What we do |
|---|---|---|
| Visible damage, missing or wrong items | On the day of delivery | Repair, replace, deliver the missing item, or refund |
| Hidden manufacturing defect | 7 days after delivery or installation | Repair, replace or refund |
| Defect found later | Any time | Assessment and service under our Lifetime Service Warranty |
| Change of mind, on-hand item | 7 days after delivery | Exchange for another item (no cash refund) |
| Customized item, production already started | Not applicable | Not cancellable or refundable, except for defects |
| Cancellation before production starts | Before production | Refund of down payment less documented costs incurred |
2. Inspect on delivery
Please inspect all items with our delivery or installation team. Write any visible damage, missing items or discrepancies on the delivery receipt and take photos. This makes your claim fast and easy to verify.
3. Defective, damaged or wrong items
- Report visible damage, missing items or wrong items on the day of delivery, and hidden manufacturing defects within 7 days after delivery or installation.
- We assess the item from your photos or videos, or by visiting the site, within 3 business days after your report.
- If the item is defective, damaged before handover, or not what you ordered, we will repair it, replace it, deliver the missing part, or give a refund. We cover the cost of pick-up, re-delivery and re-installation.
- If we cannot correct a defect within 30 days, you may choose a replacement, a full refund for that item, or a price reduction.
- Defects found after this period are handled under our Lifetime Service Warranty (see the Terms and Conditions).
4. Change of mind (on-hand items)
- On-hand (ready-made) items may be exchanged within 7 days after delivery if they are unused, undamaged, complete, and in their original packaging.
- You pay any price difference and the delivery or hauling costs for the exchange.
- We do not give cash refunds for change of mind on items that are not defective.
5. Customized and made-to-order items
Customized and made-to-order furniture is produced to your approved dimensions, design, color and specifications, so it cannot be returned or exchanged for change of mind once production has started. These items are still covered for defects under section 3.
6. Cancelling an order
- Before production or preparation starts: we refund your down payment less documented costs already incurred, such as design work or material reservation. We will show you the breakdown.
- After production starts (customized orders): the order cannot be cancelled or refunded.
- If we cannot fulfill your order, or we cannot deliver within the agreed lead time for reasons within our control and you choose to cancel, we refund everything you paid.
7. What is not covered
- Normal wear and tear.
- Damage from misuse, accidents, water, improper handling, or relocation by the client after installation.
- Unauthorized repairs or modifications.
- Minor natural variations in wood grain, texture, color, fabric, laminate or paint finish.
- Discrepancies caused by measurements or information provided solely by the client without a site inspection.
8. How to request a return or refund
- Email info.ambfurnituretrading@gmail.com, call 0965 849 5503, or message us on Facebook Messenger.
- Give your name, quotation or sales invoice number, the item, and a short description of the problem.
- Attach clear photos or videos of the item and, if available, the signed delivery receipt.
We will confirm receipt within 2 business days and tell you the next steps.
9. How refunds are paid
- Approved refunds are processed within 7 business days after approval.
- Card and e-wallet payments made online (Visa, Mastercard, GCash, Maya, GrabPay, ShopeePay) are refunded to the original payment method through our payment provider, PayMongo, where the method supports it. Depending on your bank or e-wallet, it can take several more banking days for the refund to appear.
- QR Ph, bank transfer and cash payments are refunded by bank or e-wallet transfer to an account in the name of the person who paid.
- We send you a confirmation with the refund amount and reference number, and issue the corresponding tax documents.
10. Contact us
AMB FURNITURE TRADING
Blk 50, Lot 11 Ph 60, Gaya-Gaya, Towerville, 3023 City of San Jose Del Monte, Bulacan, Philippines
Email: info.ambfurnituretrading@gmail.com
Phone: 0999 513 2681 · 0965 849 5503
If you are not satisfied with how your concern was handled, see our Dispute Resolution Policy.